Refund & Return Policy
At Nutrelith, we want you to feel confident when purchasing our supplements. If you have an issue with your order, please contact our customer support team and we'll do our best to make it right.
1. Returns
Due to the nature of dietary supplements and for health, safety, and hygiene reasons, Nutrelith does not accept returns of opened or used supplement products.
We may accept a return of an unopened, unused, and sealed product when eligible under the conditions below.
2. Return Eligibility
To be eligible for a return, the following conditions must be met:
- ✓ The product must be unopened and unused.
- ✓ The original safety seal must remain intact.
- ✓ The product must be in its original packaging.
- ✓ Proof of purchase must be provided.
- ✓ The return request must be submitted within 30 days of delivery.
3. Damaged or Incorrect Orders
If your order arrives damaged, defective, tampered with, or you receive the wrong product, please contact us as soon as possible.
Please provide your order number, a description of the issue, and clear photographs of the product and packaging.
If the issue is confirmed, Nutrelith may provide a replacement or refund depending on the circumstances.
Opened Products
For safety and hygiene reasons, opened or used supplement products are not eligible for return.
4. Refunds
Once your refund request has been reviewed and approved, the refund will be processed to your original payment method.
Depending on your payment provider, it may take several business days for the refunded amount to appear in your account.
Shipping charges are generally non-refundable, except where the refund is due to an error on our part.
5. Products That Cannot Be Returned
The following products are not eligible for return once opened:
- Opened supplement bottles
- Used or partially consumed supplements
- Products with a broken safety seal
- Products damaged after delivery due to customer handling
- Products that have been altered, contaminated, or tampered with
6. Order Cancellation
If you need to cancel an order, please contact us as soon as possible after placing your order.
We cannot guarantee cancellation once an order has been processed, packed, or shipped.
7. Exchanges
We generally do not offer direct exchanges for opened or used supplements. If you received a damaged, defective, or incorrect product, please contact us so we can determine the appropriate resolution.
8. Refund Request Process
To request a refund or report a problem with your order, please contact Nutrelith Customer Support with the following information:
- ✓ Your original order number
- ✓ A brief description of the issue
- ✓ Photos of the product and packaging, when applicable
9. Important Notice
Nutrelith supplements are sold as dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease.
Refund eligibility does not depend on whether a supplement produced a particular health or wellness result. Individual results may vary.
Please follow the product label and recommended directions for use.
Need Help With Your Order?
Our customer support team is here to help with questions about refunds, returns, damaged products, or incorrect orders.